Troubleshooting & FAQs
Having trouble with your eSIM? Check out our FAQ below for quick solutions to common issues.
An eSIM is a digital SIM card built into your phone, allowing you to access mobile data abroad without a physical SIM. It simplifies staying connected by letting you activate a data plan instantly, often through a QR code, directly on your device, avoiding expensive roaming fees.
SimAbroad offers extensive coverage in over 200 countries and regions worldwide, including popular destinations across the USA, Europe, Asia, and Australia. You can view our comprehensive coverage map on SimAbroad.com to verify your destination.
Yes, your existing physical SIM card and primary phone number remain active. The eSIM provides data services, and you can easily switch between your primary line and the eSIM for calls, texts, or data in your phone’s settings.
You can buy your eSIM anytime before your trip. We recommend purchasing it 1 to 3 days prior to your departure, ensuring you have ample time to install and prepare it for activation upon arrival.
Absolutely. You can install the eSIM via a QR code or direct installation link (for iPhones) before you travel. It will only activate and start consuming data once you arrive at your destination and connect to a local network.
After your purchase, you'll receive an email with a QR code or a direct installation link. Go to your device’s cellular settings, choose "Add eSIM," then scan the QR code or follow the link to complete the quick setup. Detailed instructions are available under "My eSIMs" > "eSIM Details" > "Installation" on SimAbroad.com.
Activation is typically instantaneous as soon as you enable mobile data and connect to a local network at your destination. In some cases, it may take a few minutes for the network to fully register your eSIM.
Yes, SimAbroad offers regional and global plans specifically designed to cover multiple countries with one eSIM. These are ideal for multi-destination trips, so please review the plan's coverage details before making your selection.
If you run out of data, you can easily top up your existing plan on SimAbroad.com. Simply log in with the same email you used for purchase, and you can add more data to your current eSIM without needing a new one.
Most of our plans support hotspot or tethering, allowing you to share your data connection with other devices. Please confirm this feature in the specific plan details before completing your purchase.
First, ensure your device is eSIM-compatible. Then, in your phone's settings, confirm that "Data roaming" is enabled specifically for your SimAbroad eSIM. Verify that your plan is active and has available data by checking your balance and status on SimAbroad.com under "My eSIMs" > "Details." If you have multiple eSIMs installed, make sure the eSIM is selected for data usage. A quick restart of your device can often resolve connectivity issues. If the problem continues, please contact our 24/7 support team via chat or email for further assistance.
No, your WhatsApp number and other messaging app identities will remain unchanged, as long as you do not reinstall or reset the applications on your device. The eSIM only provides a data connection.
Yes, SimAbroad provides 24/7 customer support. Our dedicated team is available via live chat, email, or phone to assist you with any setup questions, troubleshooting, or issues you may encounter while using your eSIM abroad.
With SimAbroad, you choose your destination and a data plan, then receive an eSIM profile directly. Once you arrive you will be instantly connected immediately to a local network, eliminating the need for traditional SIM cards or costly roaming.
Check your device’s settings for an option like "Add eSIM" or "Add Cellular Plan." Most iPhone XS models and newer, Samsung Galaxy S20 series and later, and Google Pixel 3 and newer are generally compatible. You can also find a detailed compatibility guide on SimAbroad.com.
After purchasing your plan, you'll receive an email with a QR code or a direct installation link. Go to your device’s cellular settings, select “Add eSIM” or “Add Cellular Plan,” then either scan the QR code or follow the provided link. Complete the on-screen prompts for a quick setup. Your eSIM will activate automatically when you connect to the local network upon arrival at your destination. You can find detailed, step-by-step instructions on SimAbroad.com under "My eSIMs" > "eSIM Details" > "Installation."
Most plans are data-only, perfect for apps like WhatsApp or iMessage. Some plans include voice and text options; check plan description during purchase.
Ensure your device is eSIM-compatible, data roaming is enabled on your SimAbroad eSIM, and the plan is active with remaining data (check at simabroad.com > My eSIMs > Details > Balance and Status). If multiple eSIMs are installed, confirm you’re using data from the SimAbroad eSIM, not your primary one. Restart your device, and if issues persist, contact our 24/7 support via chat or email.
After purchase, you’ll get an email with a QR code or direct install link. Go to your device’s settings, select “Add eSIM,” scan the QR code or follow the link, and complete the setup in minutes. Find detailed instructions at simabroad.com > My eSIMs > eSIM Details > Installation.
Activation is usually instant once you turn on mobile data at your destination. It may take a few minutes depending on the local network.
Yes, our regional and global plans cover multiple countries with one eSIM, ideal for multi-destination trips. Check plan coverage before buying.
Top up your plan on simabroad.com using the same email to add more data to your existing eSIM without needing a new QR code.
Yes, most plans allow tethering to share data with other devices. Confirm the hotspot feature in the plan details before purchase.
Ensure mobile data and data roaming are enabled, then restart your phone. If it still doesn’t work, contact our 24/7 support via chat or email.
No, your WhatsApp and other app numbers stay the same as long as you don’t uninstall the apps.
Log in to your simabroad.com account, go to “My eSIMs” and select “Details.” You will see the remaining data on your selected eSIM.
Refunds are available for unactivated eSIMs within 30 days. Contact support@simabroad.com with your order number if the eSIM hasn’t been installed.
Deleted eSIMs can’t be recovered. Contact our support team immediately, and we’ll assist with a replacement if possible.